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Cure is as important as care

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Mennonite Board of Missions. Dr Rutt: looking for a new hospital. Slave Lake, Alberta, 1965.I am fortunate enough to be invited to write guest posts on occasion on HP Business Value Exchange, a site for CIOs.  The latest one tells three stories about the dangers of taking quick, decisive action that only addresses the symptoms of problems.

In customer-land this is akin to enabling your agents to go the extra mile to solve your customer’s problems – without doing anything about why they have the problem in the first place.  It may seem obvious, but it is a logic more pervasive than you might think…

The link is here.

(Image credit: Mennonite Board of Missions. Dr Rutt: looking for a new hospital. Slave Lake, Alberta, 1965).

cycle time, Strategy

Clocks. Not Calendars.

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F18 breaking sound barrierThe Need for Speed, my latest guest post for HP Value Exchange, has just been published.  Read it to find out why I think that the speed of the technology organisation is a key factor in setting the competitive advantage of a business.

For customers, for colleagues, for growth: faster is better.

About the Business Value Exchange

The Business Value Exchange is an editorial Web site that focuses on presenting different perspectives on challenges faced by senior business and IT leaders, to help them drive more successful business outcomes.